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Terms of Use and Privacy Notice


1. By accessing, viewing and/or using this website, which is owned operated and managed by PrimeKeeper Malaysia Sdn Bhd (953912-X) (“PrimeKeeper”), you expressly agree and acknowledge that you have understood, accepted and are bound by the terms and conditions of use of this website (“Terms of Use”) set out hereinbelow.

2. The information, materials and content on this website including but not limited to these terms and conditions of use may be updated from time to time without prior notice.

3. The information, materials and content on this website are made available and are intended strictly and solely for general information purposes. Any download and use of PrimeKeeper’s proprietary software shall be governed by the separate terms and conditions of use of such software.

4. You are requested to obtain independent advice relating to the use of PrimeKeeper’s proprietary software and not to rely under any circumstances on any information, material or contents on this website in respect thereof.

5. Viewing, using or otherwise accessing this website and/or communications of whatever nature effected through this website does not and will not under any circumstances give rise to any relationship, legal fiduciary or otherwise, between the user and PrimeKeeper.

6. The information, materials and content on this website are made available on an "as-is" basis. No warranty or representation of whatever nature, whether express or implied or otherwise, is given in respect of such information, materials or content.

7. While every reasonable effort has been taken to ensure the accuracy and correctness of any information, materials or content at the time of its posting or uploading to this website, no responsibility for their accuracy and correctness or continuing accuracy and correctness, or for any consequences of relying on it in any manner whatsoever, is assumed by us.

8. We shall not accept, and expressly disclaim to the fullest extent permitted by all applicable laws, any liability or responsibility for any or all loss or damage of whatever nature, whether direct indirect consequential or otherwise, which arises or may arise from the use of or reliance on any information, materials or content contained on this website and/or the download and use of PrimeKeeper’s proprietary software and services.

9. PrimeKeeper Malaysia Sdn Bhd (953912-X) is the owner or the licensee of all intellectual property rights of or in relation to the information, materials, content, layout, design, text, photographs, electronic media, graphics and trade marks contained on this website and we reserve all our rights in respect thereof. The reproduction of this website and the contents therein or any part thereof in any form whatsoever whether in part or in its entirety is strictly prohibited. The information, material and contents or any part thereof contained on this website shall not be retained or utilized in whatsoever form or manner for any commercial purpose without our prior written consent.

10. While every reasonable effort has been taken to ensure that the information, materials and content on this website are free from viruses, trojans, malicious codes, or other materials that may damage, disrupt or otherwise interfere with the operation of any computer system(s), we do not accept, and hereby disclaim to the fullest extent permitted by all applicable laws, any liability or responsibility whatsoever for any or all loss or damage of whatever nature caused by, arising from or otherwise attributable to any damage, disruption to or interference to any computer system(s) caused by, arising from or otherwise attributable to the use of this website.

11. You are solely responsible for the care and control of the computer or mobile device on which this website is accessed or used, or on which PrimeKeeper’s proprietary software and services are installed.

12. You are solely responsible for acquiring any hardware, device, wireless or Internet access required to use this website and PrimeKeeper’s proprietary software and services, and to pay any fees or other charges imposed by your mobile device provider, wireless services carrier or Internet service provider.

13. You must keep your User Information strictly confidential, secure and not share it with anyone or any third party.

14. You must comply with these Terms of Use and all applicable laws, regulations, and other legal requirements including, but not limited to, laws and regulations regarding privacy, security, trademarks and copyright.

15. If any part of these Terms of Use for any reason whatsoever becomes illegal, void, prohibited or unenforceable, the same shall be ineffective to the extent of such illegality, voidness, prohibition or unenforceability without invalidating or affecting the remaining provisions hereof.

16. For enquiries, kindly contact PrimeKeeper via lodgement of a Support Ticket with all required details to the designated Help Centre via PrimeKeeper’s proprietary software or by email to care@primekeeper.my

Personal Data Protection Act 2010 Notice

This notice is issued pursuant to the Personal Data Protection Act 2010 (“Act”) (“Privacy Notice”). It explains the type of data we, PrimeKeeper, collect or have collected and how we collect the data, the purposes of processing such data, the parties we disclose or have disclosed the data to and the choices available to you including how to access and correct such personal data.

Personal Data which we collect from you

When you engage our services or request any information from us in connection therewith, including but not limited to use the Platform, we would or may need to or may collect, record, hold, store, use and/or carry out any operation on including organising, consulting on or disclosing (“process”) your personal data (sensitive or otherwise) which may include the following (“Personal Data”):-

Name, national registration identification card number, passport number, photograph, e-mail address, postal address, age, telephone number, mobile number, income tax details, employment details, bank account details, credit card details, credit history, transaction history, gender, nationality, ethnic origin, commission or alleged commission of offence, involvement in legal proceedings including details of such legal proceedings, details of loans and other financial transactions, solvency, financial status, and all other related information necessary and incidental to our business.

How we collect Personal Data

We collect Personal Data through the following methods:-

(a) information or comments you have provided to us by whatsoever means and/or in whatsoever manner; and

(b) information obtained independently by us or given to us from other lawful sources, the identity of such sources shall be given to you by notice via email.

Please note that your IP address may be logged in our server when you visit our website or utilise the Platform. Through your IP address, we may be able to identify the geographic area from which you are accessing the website or utilising the Platform. However, we do not generally link your IP address to anything that can enable us to identify you unless it is required by any applicable law.

We take all reasonable measures needed to ensure the security and confidentiality your Personal Data. We will only retain your Personal Data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with any legal, regulatory or internal requirements.

Purposes for which we process Personal Data

We process your Personal Data for purposes which may include:-

(a) for and/or in connection with the conduct of business and provision of services and the Platform to you;

(b) for and/or in connection with pursuing the legitimate interests of the company including processing which is necessary and incidental to the carrying out of the conduct of the business of the company;

(c) to process your application for our services;

(d) to verify your financial standing and creditworthiness;

(e) to manage and maintain your customer account;

(f) to enable us to perform our contractual obligations (if any) towards you;

(g) to respond to any enquiries and feedback from you;

(h) for and/or in connection with complying with laws and regulations including requirements of any government or quasi-government or regulatory authorities or court of law;

(i) for and/or in connection with all other purposes necessary and/or incidental to our business and all purposes necessary for or related to any of the above purposes.

To whom we disclose Personal Data to

When processing your Personal Data, we may disclose such Personal Data to the following persons:-

(a) personnel within our company including any of our directors, agents and employees on a need-to-know basis;

(b) our auditors, lawyers, consultants, insurers, proposed insurers, advisers, bankers, agents, third party service providers, business partners or associates who are under a duty of confidentiality to us;

(c) government or quasi-government and regulatory authorities in Malaysia and in countries where we, our auditors, lawyers, advisers, bankers, agents, third party service providers (including law firms in other jurisdictions), business partners or associates are required to submit such information;

(d) all other persons or bodies who provide us with services necessary and/or incidental to our business including but not limited to credit reference agencies or strategic partners.

We may process your Personal Data including contacting you for the purpose(s) stated herein via telephone calls, text messaging, emails, cross-platform mobile messaging applications, post, facsimile, social media or by whatsoever form of available modes of communication.

From time to time, we may with your consent share your Personal Data with our strategic partners and other third parties ("other entities") as we deem fit and you may receive marketing communication from us or from these other entities. If you do not or no longer wish to receive the same, you may choose to withdraw your consent by contacting us in writing, and we will within a reasonable time stop processing and sharing your personal data for the purpose of marketing communications, without prejudice to our right to contact you for other purposes in relation to your account or the provision of our services.

Transfer abroad

We may with prior consent of the authorities transfer your Personal Data to places outside Malaysia when carrying out any of the purposes stated herein.

Accessing and updating your Personal Data

Under the Act, you have the right of access to your Personal Data upon payment of a prescribed fee unless compliance is refused under the Act. We will notify you of the reasons for not being able to accede to your request. We may also exercise our discretion in allowing the corrections requested and/or may require further documentary evidence of the new data to avoid fraud and inaccuracy.

You may also withdraw your consent or restrict the purposes and methods in which we process your Personal Data and the personal data relating to other persons who may be identified from your Personal Data.

If you have any questions regarding our Privacy Notice or if you wish to request access to your Personal Data or correct your Personal Data or withdraw your consent or restrict the purposes and methods in which we process your Personal Data, you may send your request in writing to PrimeKeeper via lodgement of a Support Ticket with all required details to the designated Help Centre via PrimeKeeper’s proprietary software or by email to care@primekeeper.my

Please note that notwithstanding the withdrawal of your consent, we may still process your Personal Data under circumstances permitted by law.

We update our Privacy Notice from time to time

We review and update this Privacy Notice from time to time to reflect the changes in law and business practices. We would advise you to obtain the latest version of our Privacy Notice by contacting us to ensure that you are familiar with the latest version. By continuing to engage our services after communication of our latest Privacy Notice, you are deemed to have accepted and consented to the revision and update contained therein

Impact of non-provision of Personal Data

Please note that in the event your Personal Data is not supplied or is insufficiently supplied to us, your application may not be accepted and we may be unable to provide you with our services or your request for information may be denied.

Please further note that if you withdraw your consent or restrict the purposes and methods in which we may process your Personal Data, we may not be able to continue to provide you with our services or information requested.

Personal Data of third parties

You hereby confirm that you have obtained the consent from the person(s) whose personal data may be given to us by you or identified from your Personal Data which may be processed by us for the purposes stated herein including disclosure to the parties stated herein.

Your consent

Please take note that by accepting these User Terms herein, you hereby agree with and consent to us processing and continuing to process your Personal Data in accordance with these User Terms herewith.

English version to prevail

In the event that there is a conflict or inconsistency between the English version and the Bahasa Malaysia version of the Personal Data Protection Act 2010 Notice above, the English version shall prevail.

BAHASA MALAYSIA VERSION

NOTIS AKTA PERLINDUNGAN DATA PERIBADI 2010

Notis ini dikeluarkan selaras dengan Akta Perlindungan Data Peribadi 2010 (“Akta”) (“Notis Privasi”). Ia menjelaskan jenis data yang kami, PrimeKeeper, kumpul atau telah kumpul dan bagaimana kami mengumpul data berkenaan, tujuan memproses data sedemikian, pihak-pihak yang kami dedahkan atau telah dedahkan data berkenaan serta pilihan yang tersedia kepada anda termasuk bagaimana hendak mengakses dan membetulkan data peribadi sedemikian.

Data Peribadi yang kami kumpul dari anda

Apabila anda memakai perkhidmatan kami atau meminta sebarang maklumat daripada kami berkenaan dengannya, termasuk tetapi tidak terhad kepada penggunaan Platform, kami perlu atau akan mengumpulkan, merekodkan, memegang, menyimpan, menggunakan dan/atau melaksanakan apa-apa operasi termasuk mengaturkan, merundingkan atau mendedahkan (“proses”) data peribadi anda (samada sensitif atau sebaliknya) yang mungkin akan turut melibatkan yang berikut (“Data Peribadi”):-

Nama, nombor kad pengenalan, nombor pasport, gambar, alamat e-mel, alamat pos, umur, nombor telefon, nombor telefon bimbit, butir-butir cukai pendapatan, butir-butir pekerjaan, butir-butir akaun bank, butir-butir kad kredit, sejarah kredit, sejarah transaksi, jantina, kewarganegaraan, asal etnik, kelakuan atau dakwaan kelakuan kesalahan, penglibatan dalam prosiding-prosiding guaman termasuk butir-butir prosiding-prosiding guaman tersebut, butir-butir pinjaman dan lain-lain transaksi kewangan, solvensi, kedudukan kewangan, pemilikan hartanah, dan maklumat berkaitan lain yang perlu dan bersampingan dengan perniagaan kami.

Bagaimana kami mengumpul Data Peribadi

Kami mengumpul Data Peribadi menerusi cara-cara berikut:-

(a) maklumat atau komen yang anda telah bekalkan kepada kami melalui apa jua cara dan/atau apa jua kaedah; dan

(b) maklumat yang diperoleh sendiri oleh kami atau diberikan kepada kami oleh sumber-sumber sah yang lain, yang mana identiti sumber tersebut akan dimaklumkan kepada anda melalui e-mel.

Sila ambil perhatian bahawa alamat IP anda boleh dilog dalam server kami apabila anda melawat laman web atau menggunakan Platform kami. Melalui alamat IP anda, kami mungkin dapat mengenal pasti kawasan geografi dari mana anda mengakses laman web atau menggunakan Platform kami. Walau bagaimanapun, kami biasanya tidak menghubungkan alamat IP anda kepada apa sahaja yang membolehkan kami mengenalpasti anda melainkan jika dikehendaki oleh mana-mana undang-undang yang terpakai.

Kami mengambil segala langkah munasabah yang diperlukan untuk memastikan keselamatan dan kerahsiaan Data Peribadi anda. Kami hanya akan menyimpan Data Peribadi anda untuk tempoh yang perlu untuk memenuhi tujuan-tujuan yang mana ia dikumpulkan atau mematuhi apa-apa kehendak undang-undang, peraturan atau dalaman.

Tujuan bagi yang mana kami memproses Data Peribadi

Kami memproses Data Peribadi anda bagi tujuan yang mungkin termasuk:-

(a) untuk dan/atau berhubung dengan pengendalian perniagaan dan peruntukan perkhidmatan dan Platform kepada anda;

(b) untuk dan/atau berhubung dengan meneruskan dengan kepentingan sah syarikat kami termasuk memproses segala yang perlu dan bersampingan dengan melaksanakan pengendalian urus-niaga syarikat kami;

(c) untuk memproses permohonan anda untuk perkhidmatan kami;

(d) untuk mengesahkan kedudukan kewangan dan kepercayaan kredit anda;

(e) untuk mengurus dan mengekalkan akaun pelanggan anda;

(f) untuk membolehkan kami melaksanakan obligasi kontrak kami (jika ada) kepada anda;

(g) untuk bertindak balas kepada sebarang pertanyaan dan maklum balas daripada anda;

(h) untuk dan/atau berhubung dengan mematuhi undang-undang dan peraturan-peraturan termasuk keperluan pihak-pihak berkuasa kerajaan, kuasi kerajaan atau pihak berkuasa seliaan atau mahkamah undang-undang;

(i) untuk dan/atau berhubung dengan segala tujuan lain yang perlu dan/atau bersampingan kepada perniagaan kami dan segala tujuan yang perlu untuk atau berkaitan dengan mana-mana tujuan di atas.

Kepada siapa yang kami akan dedahkan Data Peribadi

Semasa memproses Data Peribadi anda, kami boleh mendedahkan Data Peribadi sedemikian kepada orang-orang yang berikut termasuk akan tetapi tidak terhad kepada:-

(a) kakitangan dalam syarikat kami termasuk mana-mana dari pengarah-pengarah, ejen-ejen dan pekerja-pekerja kami atas dasar perlu ketahui;

(b) juruaudit-juruaudit, peguam-peguam, perunding-perunding, penanggung-penanggung insurans, penanggung-penanggung insurans yang dicadangkan, penasihat-penasihat, jurubank, ejen-ejen, pembekal perkhidmatan pihak ketiga, rakan-rakan atau sekutu-sekutu perniagaan yang mempunyai tugas berkewajipan terhadap kami untuk menyimpan rahsia;

(c) pihak-pihak berkuasa kerajaan, kuasi kerajaan atau pihak berkuasa seliaan di Malaysia dan di negara-negara di mana kami, juruaudit-juruaudit kami, peguam-peguam, penasihat-penasihat, jurubank, ejen-ejen, pembekal perkhidmatan pihak ketiga (termasuk firma-firma guaman di dalam bidang kuasa lain), rakan-rakan atau sekutu-sekutu perniagaan dihendaki mengemukakan maklumat sedemikian;

(d) semua orang atau badan lain yang membekalkan kepada kami perkhidmatan yang perlu dan/atau yang bersampingan dengan perniagaan kami termasuk tetapi tidak terhad kepada agensi-agensi rujukan kredit atau rakan kongsi strategik.

Kami boleh memproses Data Peribadi anda termasuk menghubungi anda bagi tujuan yang dinyatakan di sini menerusi panggilan telefon, pesanan ringkas, e-mel, aplikasi pesanan mobil pelantaran silang, pos, faks, media sosial atau menerusi walau apa cara komunikasi tersedia yang boleh didapati.

Dari masa ke semasa, kami boleh dengan persetujuan anda berkongsi Data Peribadi anda dengan rakan kongsi strategik kami dan pihak ketiga yang lain ("entiti lain") seperti yang kami fikirkan sesuai dan anda boleh menerima komunikasi pemasaran daripada kami atau daripada entiti lain. Jika anda tidak atau tidak lagi mahu menerima yang sama, anda boleh memilih untuk menarik balik persetujuan anda dengan menghubungi kami secara bertulis, dan kami akan dalam masa yang munasabah berhenti memproses dan berkongsi data peribadi anda untuk tujuan komunikasi pemasaran, tanpa menjejaskan hak kami untuk menghubungi anda untuk tujuan lain yang berkaitan dengan akaun anda atau penyediaan perkhidmatan kami.

Perpindahan ke luar negeri

Kami boleh dengan kebenaran dahulu pihak berkuasa yang berkenaan memindahkan Data Peribadi anda ke tempat-tempat di luar Malaysia semasa melaksanakan mana-mana dari tujuan yang dinyatakan di sini.

Mengakses dan mengemas kini Data Peribadi anda

Di bawah Akta yang berkenaan, anda berhak untuk mengakses Data Peribadi anda setelah membayar fi yang ditetapkan kecuali sekira pematuhan tidak dibenarkan di bawah Akta tersebut. Kami akan memaklumkan anda mengenai sebab mengapa permintaan anda tidak dapat disetujui. Kami boleh juga melaksanakan budi bicara kami untuk membenarkan pembetulan yang diminta dan/atau boleh menghendaki keterangan dokumentari tambahan bagi data baru itu untuk mengelakkan penipuan dan ketidaktepatan.

Anda boleh juga menarik balik persetujuan anda atau menyekat tujuan dan kaedah kami memproses Data Peribadi anda dan data peribadi yang berkaitan dengan lain-lain orang yang boleh dikenal-pasti daripada Data Peribadi anda.

Sekiranya anda mempunyai apa jua soalan mengenai Notis Privasi kami atau anda ingin meminta akses kepada Data Peribadi anda atau membetulkan Data Peribadi anda ataupun menarik balik persetujuan anda atau menyekat tujuan dan kaedah akan bagaimana kami memproses Data Peribadi anda, anda boleh menghantar permintaan anda secara bertulis kepada Help Centre melalui perisian proprietari PrimeKeeper atau melalui e-mel kepada care@primekeeper.my

Sila ambil perhatian bahawa meskipun penarikan balik persetujuan anda, kami masih boleh memproses Data Peribadi anda di bawah keadaan–keadaan yang dibenarkan oleh undang-undang.

Kami akan mengemas kini Notis Privasi kami dari masa ke semasa

Kami menyemak dan mengemas kini Notis Privasi ini dari masa ke semasa untuk menunjukkan perubahan dalam undang-undang dan amalan perniagaan. Kami menasihatkan anda untuk mendapatkan versi terkini Notis Privasi kami dengan menghubungi kami untuk memastikan agar anda biasa dengan versi terkini. Dengan meneruskan untuk menggunakan perkhidmatan kami selepas makluman Notis Privasi kami yang terkini, anda dianggap sebagai telah menerima dan menyetujui semakan semula serta pengemaskinian yang terkandung di dalamnya.

Kesan ketiadaan Data Peribadi

Sila dimaklumkan bahawa sekiranya Data Peribadi anda tidak dibekalkan atau yang dibekalkan adalah tidak memadai, permohonan anda mungkin tidak akan diterima dan kami mungkin tidak dapat membekalkan perkhidmatan kami kepada anda atau permintaan anda untuk maklumat mungkin akan dinafikan.

Sila ambil perhatian selanjutnya bahawa jika anda menarik-balik permintaan anda atau menyekat tujuan dan kaedah-kaedah kami memproses Data Peribadi anda, kami berkemungkinan tidak akan dapat meneruskan untuk membekalkan perkhidmatan kami atau maklumat yang diminta kepada anda.

Data Peribadi pihak-pihak ketiga

Anda dengan ini mengesahkan bahawa anda telah mendapatkan persetujuan dari orang (orang-orang) yang mana data peribadinya boleh diberikan kepada kami oleh anda atau dikenal pasti daripada Data Peribadi anda yang boleh diproses oleh kami bagi tujuan-tujuan yang dinyatakan di sini termasuk pendedahan kepada pihak-pihak yang dinyatakan di sini.

Persetujuan anda

Sila ambil perhatian bahawa dengan menerima Terma-Terma Pengguna di sini, anda dengan ini bersetuju dan membenarkan kami untuk memproses dan meneruskan pemprosesan Data Peribadi anda selaras dengan Terma-Terma Pengguna di sini.

Versi Bahasa Inggeris diguna pakai

Sekiranya terdapat konflik atau ketidakselarasan antara versi Bahasa Inggeris dan versi Bahasa Malaysia Notis Akta Perlindungan Data Peribadi 2010 di atas, versi Bahasa Inggeris akan diguna pakai.


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